Frequently asked questions

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WHAT IS THE BEST SHIPPING OPTION FOR ME?

• DPD Tracked - For all Mainland UK postcodes. Once your order has been dispatched (please see advised dispatch turnaround times at checkout) they will arrive within 1-2 working days after dispatch. You will receive a tracking link from DPD once your parcel has been dispatched.

• Collection - You are welcome to collect from my house (130 West End Road, Ruislip, HA4 6DT) All orders must be placed online and you will receive a text/email when your order is ready to collect.

WHEN WILL I RECEIVE MY ORDER?

Please allow up to 7 working days (this does not include weekends or bank  holidays) for dispatch. Once your order has been dispatched please refer to the shipping turnaround times above.

I WANT TO ORDER FOR A SPECIFIC DATE. CAN I DO THIS?

We will do our very best to accommodate a specific date, please email us with your specific date.

HOW SHOULD I STORE MY ITEMS AND HOW LONG DO THEY LAST?

Our items are best kept in their original packaging and stored in an airtight container in a cool, dark place. 

• Cookies - 3-5 days

• Brownies/Blondies - 7 days

• Cakes/Cupcakes- 7 days

CAN I FREEZE MY ITEMS?

All our bakes can be frozen for up to 3 months in an airtight container. Either leave to thaw at room temperature or leave to thaw for 20 minutes and place into the microwave to eat warm.

CAN I EAT MY BAKES WARM?

Absolutely! Our cookies & brownies are delicious when warmed up! Microwave in 10 second intervals. Just keep an eye on your sweet treats to ensure they don't burn. Best served with ice-cream, cream or even custard!

I HAVE AN ALLERGY; CAN YOU ACCOMMODATE FOR THIS?

Unfortunately, we can not accommodate for any allergies due to all our items being baked within a kitchen that handles nuts, wheat (gluten), milk, soya and eggs.

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